At Fancy Beans we strive to provide our customers with the best quality coffee beans and service. However, we understand that sometimes situations may arise where things do not go exactly as planned. In that case, we recommend that you contact us so that we can find a suitable solution together.

Complaints procedure

If you have a complaint, you can let us know by emailing info@fancybeans.nl. We will take your complaint seriously and strive to resolve it within a reasonable time.

If we cannot reach an agreement together, we offer the option of using external mediation. You can register your dispute for mediation via Stichting WebwinkelKeur. You will find more information about this mediation procedure on the following page: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

In addition, from February 15, 2016, it will also be possible for consumers in the EU to register complaints via the European Commission's ODR (Online Dispute Resolution) platform. This platform aims to resolve disputes between consumers and online traders in a simple and efficient manner. You can find the ODR platform on the following website: Europe ODR Commission . If your complaint is not yet being processed elsewhere, you can file your complaint via this platform.

Please note: We recommend that you first contact us before submitting a complaint to Stichting WebwinkelKeur or the ODR platform. We aim to resolve any problems or complaints you may have.

If you have any questions or would like more information, please feel free to contact us at the address below.

Fancy Beans
Brouwerijstraat 1
7523 XC Enschede
info@fancybeans.nl
053-2340413

1. GENERAL

Fancy Beans, with its registered office at Brouwerijstraat 1, 7523 XC Enschede, is responsible in the sense of the General Data Protection Regulation (GDPR, EU 2016/679), in charge of the processing of personal data as set out in this privacy statement. Our point of contact for all questions about privacy can be reached via info@fancybeans.nl.


2. DATA COLLECTION

In accordance with Article 6 of the GDPR, we collect and process your personal data for the performance of the agreement when you: - visit our website and place an order; - Voluntarily participate in a customer survey or provide feedback; - view or use our website via cookies from your browser; - Visit our social media pages.


In addition, we receive data indirectly via: - Social media platforms (Facebook/Instagram/Tiktok/LinkedIn); - Google Analytics. 3. USE OF YOUR DATA

In accordance with Article 6 of the GDPR, we use your data for the following purposes: - Processing your order and managing your account; - Inform you by e-mail about new coffees and other products that may be of interest to you are; - Improve our coffees and services by analyzing our needs and wishes customers; - Improving our sustainability policy.


In carrying out our marketing activities, we act in accordance with the GDPR and the relevant Dutch legislation, including the Telecommunications Act. 4. DATA STORAGE

In accordance with Article 5(1)(e) of the GDPR, we store your personal data securely Brouwerijstraat 1, 7523 XC Enschede and/or at an external data center selected by us storage provider.


5. YOUR RIGHTS

In accordance with the GDPR, you have various rights with regard to your personal data, including the right to access, rectify, delete, limit processing, object to processing, and data portability. If you wish to exercise any of these rights, please contact us contact us at info@fancybeans.nl


6. COOKIES

Our website uses cookies to optimize your user experience. For more information about cookies and how to manage them, please refer to our separate cookie statement.


7. CHANGES

This privacy statement may be updated from time to time. The most recent version is in effect since 31-05-2023.


8. CONTACT

Do you have questions or complaints about our privacy statement or about the way in which we use your data processing, please contact us at info@fancybeans.nl.

If you are not satisfied with our response, or if you believe that the processing of your personal data is not in accordance with the law, you can submit a complaint to the Dutch Data Protection Authority in accordance with Article 77 of the GDPR.
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