Warranty & complaints

At Fancy Beans, we strive to provide our customers with the best quality and service. However, we understand that sometimes situations can arise where things don't go quite as planned. In that case, we recommend that you contact us so that we can look for a suitable solution together.

Complaint procedure

If you have a complaint, you can make it known to us by emailing info@fancybeans.nl. We will take your complaint seriously and aim to resolve it within a reasonable time.

Should it happen that we cannot come to an agreement together, we offer the option of using external mediation. You can register your dispute for mediation via Stichting WebwinkelKeur. You will find more information about this mediation procedure on the following page: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

In addition, from 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform (Online Dispute Resolution) of the European Commission. This platform aims to resolve disputes between consumers and online merchants in a simple and efficient way. You can find the ODR platform on the following website: http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you can deposit your complaint via this platform.

Please note: We recommend that you first contact us before submitting a complaint to Stichting WebwinkelKeur or the ODR platform. We strive to resolve any issues or complaints you may have.

If you have any questions or would like more information, please feel free to contact us at the address below.

Fancy Beans
Brewery Street 1
7523 XC Enschede
info@fancybeans.nl